Dr. Fitch uses both quantitative and qualitative research methodologies addressing topics that include management of information systems in human service organizations, systems theory, and decision-making. He employs systemic intervention methodologies including critical system heuristics, soft systems, and system dynamics modeling. His research seeks to understand how the components of data, information, and knowledge are involved in the design of information storage systems so as to best create systems that support human service decision-making.
Dr. Fitch studies an agency’s system components to determine where in the process of moving from data to information to knowledge a breakdown has occurred and to recommend system re-design solutions. He also examines it from the perspective of who and what can be served by the system. Misconceptualization of any of these components, either in use or in the design of the information system, reduces organizational service delivery, learning, and effective functioning. Dr. Fitch’s research projects are generally broken down by the component on which he is focused.
Dr. Fitch serves as Editor in Chief for the Journal of Technology in Human Services, as well as a consulting editor for numerous journals. He teaches in the areas of macro practice, management in the human services, practice in community and social systems, and information system design.